Support
Access DigiTimber support resources including the client portal, knowledgebase, remote support, webmail, and spam quarantine.
If you can’t find what you need, contact us and we will route you to the right team.
Support Options
For the fastest routing and the best tracking, open a ticket through the DigiTimber Client Portal.
Existing customers can also submit tickets by email. For hands-on help, use our Remote Support link when a technician provides an invitation code.
Knowledgebase
Browse articles written by our support engineers to help resolve common issues and answer routine questions.
Topics include web hosting, email setup, DNS changes, account management, and service troubleshooting.
Open a Support Ticket
Open a support ticket any time through our client portal for the fastest routing and tracking.
Ticket support is available 24/7/365 for all services. If you prefer, you can also open tickets by email for existing accounts:
- Web Hosting and Domain Support: support@digitimber.com
- IT Helpdesk and Consulting: helpdesk@digitimber.com
Client Portal
Use the client portal to manage your services and account details. From the portal you can update contact information, review active services,
pay invoices, purchase new services, and manage common account actions such as domain and DNS-related changes.
Remote Support
When requested by a DigiTimber technician, use Remote Support to allow a secure support session for troubleshooting and configuration assistance.
Download and run the support application, then provide the invitation code given by our team.
Webmail
Access your email using our webmail interface. Log in with your full email address and email password.
If you are using Microsoft 365, use the Microsoft 365 sign-in for web access instead of this link.
Spam Quarantine
Review held messages and manage your email filtering preferences in the spam quarantine portal. You can configure allowed senders, blocked senders,
and other filtering settings. Log in using your full email address and email password.
Need Help Finding the Right Option?
If you are not sure which support option to use, start with the client portal and open a ticket. Include the service name, any relevant domain,
and a brief description of what you are seeing. If the issue is urgent, include impact details such as how many users are affected and whether work is blocked.